(1) Remember the three R's:
-Respect for self;
-Respect for others;
-Responsibility for all your actions.
(2) Don't let a dispute injure a great friendship.
(3) When you realize you've made a mistake, take immediate steps to correct it.
(4) Smile when picking up the phone. The caller will hear it in your voice.
(5) Be sure to spend some time alone.
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